Employment Mediation

Employment Mediation

Conflict in the workplace can create a toxic environment that negatively impacts employees, as well as their ability to perform at their best. This is when mediation can be helpful.

Introducing the skillset of a FairPlay mediator to facilitate discussion between the conflicting parties brings a resolution-focused approach that can replace, or be used alongside, traditional HR processes.

Our task begins with identifying the issues that are important to each party, as well as the challenges that have obscured a path forward thus far. We then meet with all parties and ensure everyone, including any supervisors involved, have a chance to express concerns, explore solutions, and negotiate office workers meetingagreements. The benefits of this approach include:

  • Preservation of Relationships
  • Empowerment of Employees
  • Cost-Effectiveness
  • Enhanced Communication Skills and
  • Mutually Acceptable Solutions
  • Overall, mediation in the work-place offers a structured, constructive atmosphere to resolve disputes by minimizing disruptions and promoting collaboration.

A closer look at Employment Mediation…

In a business setting, conflict mediation is a structured process aimed at resolving disputes or disagreements between employees in a fair and constructive manner. It involves the intervention of a neutral third party, a trained mediator in this case, to facilitate communication, clarify issues, and help parties reach a mutually acceptable resolution.

Here's a more comprehensive look at how conflict mediation typically works in an office environment:

1. Identification of the Conflict

The first step in conflict mediation is identifying the issue or dispute at hand. This could range from interpersonal conflicts between colleagues to disagreements over work assignments or departmental goals.

Managers or HR professionals may become aware of conflicts through employee reports, observation, or formal complaints.

2. FairPlay Mediation is Contacted

The Conflict Coaches from FairPlay are impartial, neutral, and have good communication and conflict resolution skills.

Having no prior knowledge of the conflict within the organization, FairPlay’s mediators ensure neutrality and objectivity.

3. Preparation

The mediator meets with each party separately to understand their perspective, concerns, and desired outcomes.

Ground rules for the mediation session are established, including confidentiality, respect for each other's viewpoints, and a commitment to finding a solution.

4. Mediation Session

The mediation session begins with all parties coming together in a neutral and private setting.

The mediator facilitates a structured discussion, allowing each party to express their grievances, concerns, and perspectives without interruption.

Active listening techniques are employed to ensure each party feels heard and understood.

The mediator helps identify common ground, areas of misunderstanding, and potential solutions.

5. Exploration of Solutions

Once the issues are fully explored, the mediator guides the parties through brainstorming potential solutions.

Solutions should be practical, realistic, and focused on addressing the underlying interests and needs of all parties involved.

Creative problem-solving techniques, such as compromise or finding win-win solutions, may be employed to reach agreements.

6. Negotiation and Agreement

The parties negotiate terms and details of the proposed solutions, with the mediator facilitating communication and ensuring fairness.

Agreements reached during the mediation session are documented in writing, outlining the specific actions or changes agreed upon by all parties.

Parties may also agree on follow-up steps or mechanisms for monitoring and addressing any future conflicts.

7. Follow-up

After the mediation session, follow-up meetings or check-ins may be scheduled to ensure the agreed-upon solutions are implemented effectively.

The mediator may provide ongoing support and assistance as needed to help parties navigate any challenges or conflicts that arise post-mediation.

office workers at work

Benefits of Conflict Mediation in the Office Setting

Preservation of Relationships: Conflict mediation focuses on resolving disputes in a constructive manner, helping to preserve working relationships and foster a positive office environment.

Empowerment of Employees: By actively involving parties in the resolution process, conflict mediation empowers employees to take ownership of the situation and work together to find solutions.

Cost-Effectiveness: Compared to more formal grievance procedures or legal interventions, conflict mediation is often more cost-effective and efficient, saving time and resources for the organization.

Enhanced Communication Skills: Participating in mediation sessions can improve employees' communication and conflict resolution skills, equipping them with valuable tools for addressing future disputes.

Mutually Acceptable Solutions: Mediation encourages parties to focus on their underlying interests and needs, leading to solutions that are mutually acceptable and sustainable in the long term.


Conflict mediation plays a crucial role in managing workplace conflicts and fostering a positive organizational culture. By providing a structured and constructive framework for resolving disputes, mediation helps to minimize disruptions, preserve relationships, and promote collaboration among employees.

Through effective communication, active listening, and a focus on mutual understanding and cooperation, conflict mediation can help offices navigate challenging situations and emerge stronger as a result.

Contact us today for more information on Employment Mediation.

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"Justin's ability to calm people down and help them communicate clearly is so impressive. He was able to create a safe environment where everybody felt heard so that mutually beneficial solutions could be explored. I highly recommend his approach over traditional methods involving the courts."

R. C.

"Justin was retained to conduct a mediation on a high conflict parenting dispute. He always remained calm and had a strong attentiveness to detail that allowed the matter to settle with a fair resolution."

C. M. 

"Requiring mediation services is a very difficult journey for all parties, however Justin's thoughtful, as well as transparent, approach made the entire process very smooth. His positive attitude and willingness to go the extra mile for clients is appreciated. I was so impressed and pleased with the mediation service that I got from Justin as well as his professionalism. From the outset, Justin's clear explanations of the method of mediation, issues, and subsequent outcomes was very informative, while allowing me to understand the path during this difficult time. I have no hesitation in recommending Justin Hendriks to all my friends who need this service. I wanted to thank you for helping me settle this case."

L. M.

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